FAQ

Contact Us

For any questions or inquiries, please reach out to us via direct message on Instagram at @shopaustins or email us at support@shopaustins.com.

Returns

We do not accept returns. All sales are final. Please make sure to review your order carefully before completing your purchase.

Order Cancellation

Orders cannot be canceled once they have been placed. We strive to process your order quickly to ensure you receive your items as soon as possible.

Shipping

All orders are shipped SAME DAY at 9pm EST. Please allow 24-48 hours for USPS to scan the items into their system for tracking to update. Most U.S. orders arrive within 2-5 business days. International orders typically arrive within 7-21 business days. Delivery times may vary due to weather-related delays, carrier limitations, or other events beyond our control.